Return Window

You may request a return within 14 days of receiving your order, in line with the UK Consumer Contracts Regulations. To be eligible, items must meet the hygiene conditions outlined below.

Hygiene & Safety Exceptions

For health and safety reasons, the following items cannot be returned or exchanged once the original packaging has been opened or the seal has been broken:

• All intimate/personal massagers and toys
• Lubricants, oils, and consumable products
• Underwear, lingerie, and any wearable items
• Any item marked as non-returnable on its product page

This exception is standard practice across the adult wellness industry and is required to maintain hygiene and safety standards for all customers.

Eligibility for Return

To qualify for a return, your item must be:

• Unopened, unused, and in its original sealed packaging
• In the same condition you received it, with all tags/seals intact
• Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email us at support@delaries.com (update with your real support email) with your order number and reason for return. Our team will review your request and, if approved, send you return instructions and an address to ship the item back to. Please do not send items back without first contacting us.

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note it may take additional time for your bank or card provider to reflect the refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for parcels lost in transit back to us.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement, exchange, or full refund, including any return shipping costs.

Exchanges

We only exchange unopened, sealed items for a different size, colour, or product of equal value. To request an exchange, follow the same process as a standard return and let us know which item you'd like instead.

Discreet & Confidential Returns

Just like our outgoing shipments, all return labels and correspondence are handled discreetly. Your return will never be linked to identifiable product names or descriptions on any packaging or paperwork.