shipping policy
Shipping Policy
Discreet, reliable delivery across the United Kingdom
At Delaries, we understand that privacy matters. Every order is packed discreetly and shipped reliably so you can shop with complete confidence. Below you'll find everything you need to know about how we ship within the UK.
100% Discreet Packaging
All orders are shipped in plain, unmarked packaging with no logos, product names, or descriptions on the outside. Your billing/parcel label will show a neutral sender name, and your order details remain completely confidential.
Order Processing Time
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding UK bank holidays). You will receive a confirmation email with tracking information as soon as your order ships.
Delivery Times & Rates (UK)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery | 2–4 business days | £3.99 |
| Express Delivery | 1–2 business days | £6.99 |
| Free Standard Delivery | 2–4 business days | Free on orders over £50 |
Delivery times are estimates from the date of dispatch, not the order date, and may vary slightly during peak periods or due to circumstances outside our control.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email so you can follow your parcel's journey right up to your doorstep.
Signature & Delivery Attempts
Most parcels do not require a signature. If a courier is unable to deliver your parcel, a card will be left with instructions for redelivery or collection from a local depot/collection point. Uncollected parcels may be returned to us, in which case a reshipping fee may apply.
Incorrect Address
Please double-check your delivery address at checkout. We are not responsible for orders sent to an incorrect address supplied by the customer. If you notice an error, contact us immediately - we'll do our best to update it before dispatch.
Lost or Damaged Parcels
In the rare event your parcel is lost or arrives damaged, please contact our support team within 14 days of the expected delivery date. We'll arrange a replacement or refund once the issue has been verified with our courier.
Questions About Your Order?
Our support team is available 24/7 and happy to help with any shipping questions.
CONTACT US